![]() You may get a notification in the status bar of your screen, which will display two arrows diagonally. *While downloading and installing, check you have over 50% battery life and/or you are connected to a power source. Instead of connecting your phone to a computer, just connect your Galaxy S II to a Wi-Fi network and download the 200MB+ update file. The over the air update is now available and is our recommended method of upgrading. We recommend to use the OTA option for updating to ICS. either through Kies or Over the Air (OTA). The OTA option is very close to being available and we do recommend this option as it will save all your user data. ![]() You can update straight to Android 4.0.3 (Ice Cream Sandwich), but at the moment this is available only through Samsung’s software Kies. The download should start and from here it should be an easy process to update to Android 2.3.6 Simply enter in an email address and make sure you take note of the password you choose. You may be asked to sign up for a Samsung Kies account to download the update. The first field should read “Update”, press this field. Instead of scrolling down to “Android Version”, at the very top there should be a field reading “Software Update”. To do this, simply navigate to the same section we did in Step 1. Please make sure you are connected to a Wi-Fi network as the update package will not only be quicker to download but also reduce any bill shock. This is really simple, just update OTA (Over The Air). If you are using verison 2.3.6, proceed to step 3. If you are using version 2.3.3, proceed to step 2. Check if your version is Android 2.3.3 or Android 2.3.6 ![]() There should be a field labelled “Android version”ĥ. Scroll to the bottom, there should be an “Information” symbol with the words “About Phone” next to it. In the bottom right hand corner of the screen there should be a picture of a ‘Cog’ with the word “Settings” underneath it. Press the Menu button, under the bottom left hand side of the screen.Ģ. Time to spend an hour on the phone Samsung support tomorrow as a last resort.and probably get nowhere too.To check your version of Android, simple do this from the homescreen:ġ. Seriously, seriously hacked off with spending money on a product that won't work at all! I would use it in Explorer, but I would prefer to use it with contacts and calendar etc synced which I use a lot. Tried it in Chrome and it won't connect at all.Looking at the page source all elements should be displaying, but they're not. In Kies Air, when adding the IP address to Firefox, the window background changes to a grayish colour, but won't go any further.In USB connection, my phone says it's connected but the laptop says it's connecting and stays that way.turned phone off, turned pc off, reboots, nothing.Working in Win7 64bit, I've tried all the solutions listed above and can get nowhere. I did once get it to sync with Kies Air, but never again since. Purchased two weeks ago, it has never connected via USB. I'm at the end of my tether with this phone now.Īfter spending day's comparing phones and networks I finally bought this lovely phone, but I'm now thinking 'come back Ovi Suite, all is forgiven!' Never had a case where just cannot connect at all (Yet?).Ĭheers and sorry if can't really help since never had all the problems described or had to go through all the debugging steps. Sometimes the connection do seems to get stuck, so I usually just restart my phone and the computer and eventually they do connect. That's when I usually press the home button.īut if I want to use Kies, I usually switch it on first before connecting the USB cable. I downloaded the Kies of the net, installed it and then everytime I plug in the cable to the computer, it will just go straight to the MTP screen. ![]() That said, I never had to do any debugging for the USB connecting to Kies. I use XP in the office and the internet connection there is faster, and that could be the reason I have less issues with Kies using XP. I also noticed that if your internet connection is not stable or fast enough, the firmware updates can stop midway. I am using Windows 7 64bit as well, but when using it with kies, it ran into some issues. So far though, I noticed that Kies is more stable on Windows XP Pro. Transferring files (to back them up), is so much faster by going into USB mode and connecting like that so that the phone works like a external HD. If not for the fact that I need it for firmware upgrades (Officially), and backup of contacts, memo, notes etc., I probably won't be using it at all. Never realized so many having problems with Kies. ![]()
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